What is the best advice you received when you were beginning your career? You cannot have happy customers unless you have happy associates. Take good care of both.
How do you use social media to grow your network? We use it in all aspects of our business to connect with customers, especially mobile applications. We will be launching our own mobile app soon.
How do you maintain balance? God, family and work. Life is about priorities. It also helps to have good hobbies.
What has been your wisest investment? A Toyota franchise.
How has your past work experience shaped you into a leader? You don’t learn much when times are good. The community and our business, as well, had some hard times in the late 1980s. It taught me a lot about myself, and perseverance.
What is the best part about your job? Getting to work with so many bright and motivated people.
How has mentorship made a difference in your professional and private life? Mentorship is a huge part of personal growth. I have been very fortunate to have some wonderful people that cared about me and influenced me. Great teachers are a blessing in life.
Which living person do you most admire and why? My wife, Laura. She has always been a highly motivated person and dedicated to her family and community. She keeps me on track.
Which over-used word or phrase makes you cringe? “That’s not my job.”
What is your business philosophy? Our business philosophy is simple. It is to put the customer first, to be their advocate, and to make doing business with us as easy as possible.
Which quality do you most value in an employee? Servanthood. We definitely want competent associates, but we really treasure people that have the heart to serve others. They are golden!
What personality trait has most helped you succeed? Consistency. I try to be the same person to everyone I meet.
Who is your favorite author? Stephen Ambrose. He is a great historian.
What did you learn from your best boss? Perseverance and hard work. Your worst? How not to treat people.
How can Amarillo improve its business environment? Amarillo is growing and needs more infrastructures to support an expanding economy and a better quality of life for its citizens. I believe that passing future city bond elections is important.
Most important tech tool: I am low-tech, but I love the smartphone.
Best time management tool: It is not a tool, but I have always tried to do the things I like doing the least, first.
I can’t live without my: bananas for breakfast.
My favorite thing about Amarillo is: The pioneer spirit of this area. It is self-reliance and people who say, “Let’s get this done.”
Most unusual job or task: I was a women’s soccer coach for years and really enjoyed it.